This section covers our general delivery information, if you’re unable to find an answer to your question please don’t hesitate to give us or a call or contact us via our online form.

Where can we deliver?

We can deliver right across the UK next working day with the exception of some remote areas in Scotland. We will also happily ship orders internationally, but please contact us to receive a shipping quote.

How quickly will I receive my goods?

For UK based customers we deliver the next working day on all underfloor heating kit orders received before 12 noon. For orders that are received after 12 noon we will do our upmost to ensure you receive them the very next working day, but unfortunately we can’t guarantee it. Products such as solar kits and insulation boards have varying delivery costs and timeframes, so please contact us if you would like more information on these products.

If placing an order that you require next day (after 12 noon) please contact us on 01302 727 182 and we’ll do our best to meet your needs.

Can I schedule my delivery for a specific time frame?

Yes, we can speak with the carriers to guarantee your delivery for a morning slot, but this carries a surcharge. Please contact us directly on 01302 727 182 should you wish to find out any additional cost to delivery or arrange this service.

Which carriers do we use?

  • UPS for small parcels
  • Royal Mail Recorded and Special Delivery
  • Palletline for large orders

Will I need to sign for the goods?

Yes, all our orders will require a signature on delivery

Can I come and collect my order?

Absolutely, you can collect your order directly from our warehouse between 9 am – 4 pm (Monday – Thursday). Please remember to contact us in advance to ensure your goods are ready and available for pick up. The full address and map is available on our contact page.

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