"As self builders, it is very important for us to find reliable, helpful and good value suppliers. We had carried out a significant amount of research (internet, request for quotations and exhibitions) and had a contract for ground heat pump, ground collector arrays, warm water solar panels and underfloor heating with Eco Hometec. We were part way through the installation when Eco Hometec went into liquidation. It was fortunate for us that Damien and his team took over the UFH and solar business.
This meant that we could complete the UFH installation with consistent products and install the solar panels we had planned. In particular, UFH1 provided CAD drawings of the UFH pipe layout, which is essential to a self builder carrying out the installation work, and also necessary as input to sizing the ground heat pump. UFH1 has been our materials supplier for laying of >400m2 of UFH pipes and 4 frame-mounted roof level warm water solar panels. The team at UFH1 has always been very helpful in answering our questions and helping to provide solutions to any problems.
All members of the team will “go the extra mile” to help. We have recommended UFH1 to our son who has retrofitted UFH from UFH1 to the ground floor of his house."
"I genuinely have never come across a more professional company and friendly set of people to deal with. A level so high it has caused me to review my own business’s customer service. Underfloor Heating 1 did not just meet my expectations but they exceeded them. The project I asked for help with was to fit underfloor heating to a reclaimed York stone flooring with an thickness of 5” above the pipes.
They talked me through all of the job from the best insulation to use to the detailed drawings of how to lay the pipes at 100mm centres and were available immediately to offer advice and help even after the point of sale. There knowledge and advice and parts has produced a finished item that works better than I expected and achieves everything I wanted. It proves that companies can provide all sides of the triangle; high quality, in a quick time at a competitive price."
"I am a self builder and have now used UFH1 to supply and design the underflloor heating systems for the two properties that I have now built. The installation kit they supplied is of high standard and correctly specified to the design, so I did not need to go back to UFH1 for any other parts to complete the job (unusual in the building industry).
I was provided with all the necessary technical information, including CAD drawings by Rob and Damien to enable me to complete the underflloor heating work on schedule. Both the systems are now running very efficiently. I would recommend anyone looking to install underfloor heating to use the UFH1 team."
"Further to the installation of the UFH system that you supplied us with, just wanted to say that I was very impressed with the quality & standard of the kit that you supplied to us, the same can be said for the solar panels which we now have up & running, again an excellent system."